Online Banking Resource Center
At Bank3, we're always looking for ways to make banking easier, more connected and more useful for you. We've upgraded to a new online banking platform powered by one of the industry's most trusted technologies, bringing an improved digital banking experience to both personal and commercial customers.
With the new platform, you have better visibility across your accounts, easier ways to manage your banking, and improved connections with financial tools you already use, including Venmo, Trustly, Wave, and many more.
We've created this resource center to help you understand what's changed and find helpful information as you explore the new online banking experience.
Personal Banking Resources
Use the resources below to learn what’s changing, prepare for the upgrade and get the most out of the new Bank3 Online Banking experience.
What’s changing and what’s staying the same?
Your personal banking features will all be available in the new Bank3 Online Banking experience. This version also better integrates with financial tools like Venmo, Wave, and Trustly. The mobile app is changing: after the October 5th upgrade, you will be required to download the new Bank3 Mobile Banking app for iOS or Android devices in order to access your account via mobile device.
Unlike the previous online banking experience, personal and business accounts will now require separate logins in the new Bank3 Online Banking platform for enhanced account security.
Download the new Bank3 Mobile Banking app for iOS and Android.
First-time login instructions:
Your existing User ID will give you access to your accounts. You will need to enter the last four of the primary account holder’s social security number as the temporary password. Business account holders will need to enter the last four of the tax ID number. If you need assistance or have issue with access or enrollment, please contact support@bank3.com or 901.623.2265 for assistance.
How to get help:
If you need help accessing your account or within the platform, contact 901.632.2265 or support@bank3.com for assistance.
Planning a trip? You can easily add a travel notice through Bank3 Online Banking to let us know when and where you’ll be traveling. Follow these simple steps:
- Log in to your Bank3 Online Banking account.
- Scroll down to the Card Management section.
- Click the airplane icon to access travel notices.
- Select Add Travel Notice.
- Enter your travel destination(s) and travel dates.
- Select the card(s) you’ll be using during your trip.
- Click Save to submit your travel notice.
You’re all set! Your travel notice will be saved to your account, helping Bank3 recognize your card activity while you’re away.
You can easily manage your passkeys through your Bank3 Online Banking account. Follow these steps to add or remove a passkey:
- Log in to your Bank3 Online Banking account.
- In the bottom-left corner of your screen, click the dropdown arrow next to your profile.
- Select Personal Settings from the menu.
- Click the Security tab.
- Scroll to the Passkeys section, where you can add a new passkey or remove an existing one.
What is a passkey?
A passkey is a secure, convenient way to sign in to your account without entering a traditional password. Passkeys use your device’s built-in authentication features, such as Face ID, Touch ID or a device PIN, to help protect your account.
Extra protection for sensitive account changes
Certain activities within Bank3 Online Banking are considered “high-risk actions” because they could put your account at risk if performed by someone other than you. When you take one of these actions, you may be asked to complete an additional verification step. You’ll also receive an email confirmation afterward so you’re aware of the activity.
These actions may include:
- Changing your username, password, email address or phone number
- Resetting two-factor authentication or removing a device
- Adding an external account or transfer account
- Adding or updating a Bill Pay payee
- Adding a card to a digital wallet or viewing card details
- For business customers, initiating certain ACH batches or wires, creating new users, or updating business contact information
Using Bank3 Online Banking on a new device
If you log in from a new or unrecognized device, you can still access Bank3 Online Banking and use most features normally. However, certain high-risk actions may be temporarily unavailable until the new device is verified.
This added protection helps prevent someone who may have obtained your login credentials from using an unfamiliar device to make sensitive changes or access your funds.
How to verify a new device
If you already have a trusted device that you regularly use for Bank3 Online Banking, you may be able to verify your new device yourself:
- Log in to Bank3 Online Banking on the new device and go to Settings.
- Look for the message that says “This device is unverified.”
- Select “Verify this device.”
- Follow the prompts to approve the new device using your trusted device.
Once your device is verified, you should not need to repeat the process unless you attempt a high-risk action from another new or unrecognized device.
If you see a “Call us” option instead of “Verify this device,” or if you have trouble completing the verification process, please contact Bank3 at (901) 623-2265 or support@bank3.com. Our team will be happy to help verify your device and get you back to banking securely.
Due to an Intuit product requirement, there is a blackout period for all Intuit products, including Mint, Quicken, and Quickbooks, of approximately seven days. During this time, you can still complete your scheduled transactions; however, real-time financial reporting will be delayed within the Intuit dashboards until the end of the blackout period.
For accurate balance information during this blackout period, please log into the Bank3 Online Banking platform or Bank3 Mobile Banking app. We’ve created helpful guides for Mint, Quicken, Quickbooks Online, and Quickbooks Desktop product users to prepare for the upgrade.
If you have recurring transfers set up between Bank3 accounts or with outside financial accounts, you will need to reestablish them in the upgraded Bank3 Online Banking. Before October 2nd, take note of all of your existing recurring transfers. On October 5th, navigate to the Transfers or Payments section to rebuild your recurring transfer schedules. You might be prompted to complete security protocol when linking outside sources.
Your existing Bill Pay schedule should seamlessly transition to the new Bank3 Online Banking system. As a safety precaution, we recommend you log into your current banking portal and print a list of your current payees, account numbers, and payment history. Double-check scheduled dates and take note of any bills scheduled to go out during the October 2nd-October 5th window to ensure no payments are missed or duplicated. When Bank3 Online Banking is live on October 5th, log in to verify your automatic payments are properly set up.
If you are unable to view certain personal accounts, our team can fix this visibility issue for you. Contact (901) 623-2266 or upgrade@bank3.com. Please note that business accounts and personal accounts cannot be viewed using the same login information in the new Bank3 Online Banking platform.
Business Banking Resources
Find everything you need to help your business transition smoothly to Bank3’s upgraded online banking platform, including important updates, helpful guides and next steps.
What’s changing and what’s staying the same?
Many of the features you currently use will be available in the new Bank3 Online Banking platform. Financial tools like Venmo, Wave, and Trustly are also better supported in the upgraded experience.
After the October 5th upgrade, you will be required to download the new Bank3 Mobile Banking app for iOS or Android devices in order to access your account via mobile device. All business accounts will use the Bank3 Business Deposits mobile application for remote check deposits.
Unlike the previous online banking experience, personal and business accounts will now require separate logins in the new Bank3 Online Banking platform for enhanced account security.
Download the new Bank3 Mobile Banking app for iOS and Android.
First-time login instructions:
For customers that use treasury management services, your existing User ID will give you access to these accounts and services. Your temporary password is the last four digits of your Tax ID number. If this number has not been provided to you, please contact support@bank3.com or call 901.623.2265 for assistance.
How to get help:
If you need help accesing your account or within the platform, contact 901.623.2265 or contact support@bank3.com for assistance.
Planning a trip? You can easily add a travel notice through Bank3 Online Banking to let us know when and where you’ll be traveling. Follow these simple steps:
- Log in to your Bank3 Online Banking account.
- Scroll down to the Card Management section.
- Click the airplane icon to access travel notices.
- Select Add Travel Notice.
- Enter your travel destination(s) and travel dates.
- Select the card(s) you’ll be using during your trip.
- Click Save to submit your travel notice.
You’re all set! Your travel notice will be saved to your account, helping Bank3 recognize your card activity while you’re away.
You can easily manage your passkeys through your Bank3 Online Banking account. Follow these steps to add or remove a passkey:
- Log in to your Bank3 Online Banking account.
- In the bottom-left corner of your screen, click the dropdown arrow next to your profile.
- Select Personal Settings from the menu.
- Click the Security tab.
- Scroll to the Passkeys section, where you can add a new passkey or remove an existing one.
What is a passkey?
A passkey is a secure, convenient way to sign in to your account without entering a traditional password. Passkeys use your device’s built-in authentication features, such as Face ID, Touch ID or a device PIN, to help protect your account.
Extra protection for sensitive account changes
Certain activities within Bank3 Online Banking are considered “high-risk actions” because they could put your account at risk if performed by someone other than you. When you take one of these actions, you may be asked to complete an additional verification step. You’ll also receive an email confirmation afterward so you’re aware of the activity.
These actions may include:
- Changing your username, password, email address or phone number
- Resetting two-factor authentication or removing a device
- Adding an external account or transfer account
- Adding or updating a Bill Pay payee
- Adding a card to a digital wallet or viewing card details
- For business customers, initiating certain ACH batches or wires, creating new users, or updating business contact information
Using Bank3 Online Banking on a new device
If you log in from a new or unrecognized device, you can still access Bank3 Online Banking and use most features normally. However, certain high-risk actions may be temporarily unavailable until the new device is verified.
This added protection helps prevent someone who may have obtained your login credentials from using an unfamiliar device to make sensitive changes or access your funds.
How to verify a new device
If you already have a trusted device that you regularly use for Bank3 Online Banking, you may be able to verify your new device yourself:
- Log in to Bank3 Online Banking on the new device and go to Settings.
- Look for the message that says “This device is unverified.”
- Select “Verify this device.”
- Follow the prompts to approve the new device using your trusted device.
Once your device is verified, you should not need to repeat the process unless you attempt a high-risk action from another new or unrecognized device.
If you see a “Call us” option instead of “Verify this device,” or if you have trouble completing the verification process, please contact Bank3 at (901) 623-2265 or support@bank3.com. Our team will be happy to help verify your device and get you back to banking securely.
If you are a business account holder who uses treasury management services, you can see your business account information from your personal account; however, you can only perform treasury management transactions from your business account.
Because of system limitations, current ACH/Payroll and Wire templates will not transfer from the previous platform. Treasury Management representatives will contact Treasury Management services users prior to the upgrade to ensure a smooth transition. We recommend reviewing and/or resetting your templates in the new online banking platform.
If you have recurring transfers set up between Bank3 accounts or with outside financial accounts, you will need to reestablish them in the upgraded Bank3 Online Banking. Navigate to the Transfers or Payments section to rebuild your recurring transfer schedules. You might be prompted to complete security protocol when linking outside sources.
Your existing Bill Pay schedule should seamlessly transition to the new Bank3 Online Banking system. As a safety precaution, we recommend you log in to verify that your automatic payments are properly set up.
If you are unable to view certain accounts, our team can fix this visibility issue for you. If you need help gaining access or visibility to a business or trust account, contact (901) 623-2265 or email support@bank3.com for assistance. Please note that business accounts and personal accounts cannot be viewed using the same login information in the new Bank3 Online Banking platform.
Due to an Intuit product requirement, there is a blackout period for all Intuit products, including Mint, Quicken, and Quickbooks, of approximately seven days. During this time, you can still complete your scheduled transactions; however, real-time financial reporting will be delayed within the Intuit dashboards until the end of the blackout period.
For accurate balance information during this blackout period, please log into the Bank3 Online Banking platform or Bank3 Mobile Banking app. We’ve created helpful guides for Mint, Quicken, Quickbooks Online, and Quickbooks Desktop product users to prepare for the upgrade.
